1. Introduction
This Privacy Policy explains how DenvayStream ("we", "us", "our") handles personal information when you visit denvaystream.com, contact us, or purchase a subscription. By using our website or services you agree to the practices described here. If you do not agree, please do not use our services.
2. Information we collect
Information you give us. When you order, request a trial or contact support we may collect:
- Your name and email address;
- Your WhatsApp number or other messaging contact;
- Order details such as the plan you chose and your device type;
- Payment confirmation details. Card numbers are handled by our payment processors — we never see or store your full card details.
Information collected automatically. When you browse our website we may collect technical data such as your IP address, browser and device type, pages viewed, time spent on pages and the website that referred you.
Aggregated data. We may combine data into anonymous statistics (for example, the number of visitors per day) that cannot identify you.
3. How we use your information
- To process your order and deliver your login credentials;
- To provide customer support and setup help;
- To send important service messages, such as renewal reminders or maintenance notices;
- To prevent fraud, abuse and unauthorised account sharing;
- To understand how visitors use our website and improve it;
- To comply with legal obligations.
We will only send you promotional messages if you have agreed to receive them, and you can opt out at any time.
4. Sharing your information
We do not sell or rent your personal information. We share it only with:
- Payment processors that handle your payment securely;
- Hosting and technical providers that run our website and systems;
- Authorities when we are required to by law, or to protect our rights and the safety of our users.
These providers may only use your information to perform services for us.
5. Cookies
Our website uses cookies and similar technologies to keep the site working properly, remember your preferences (such as your language) and measure visitor traffic. You can block or delete cookies in your browser settings; some parts of the website may not work correctly if you do.
6. Third-party links
Our website may link to other websites and apps, such as WhatsApp or IPTV player apps. We are not responsible for the privacy practices of those services, so please review their own privacy policies.
7. Children's privacy
Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, contact us and we will delete it.
8. Data security
We use reasonable technical and organisational measures — such as encrypted connections (HTTPS) and restricted access to customer data — to protect your information. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security.
9. Data retention
We keep personal information only for as long as we need it for the purposes described in this policy — for example, while your subscription is active and for a reasonable period afterwards for support, accounting and legal requirements. After that, we delete or anonymise it.
10. Your privacy rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you;
- Ask us to correct inaccurate information;
- Ask us to delete your information;
- Object to or restrict certain uses, including marketing;
- Receive a copy of your data in a portable format.
To make a request, contact us using the details below. We may need to verify your identity before responding.
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last changed. Continued use of our services after changes are posted means you accept the updated policy. See also our Terms of Service.
12. Contact us
If you have questions about this policy or your personal information, contact us:
DenvayStream — Customer Support
Email: denvaymedia@protonmail.com
WhatsApp: +13862057359 (opens in a new tab)
Website: denvaystream.com
Please use the subject line “Privacy Request” so your request reaches the right team quickly.